Greg Hands M.P. is urging constituents who overpaid for gas supply from npower in 2007 to take advantage of their refund and get their share of more than £20 million still unclaimed.
On 1st October 2010 npower and Consumer Focus announced that the energy supplier would be offering £70 million of refunds to customers. Since then almost 1.2 million customers have been paid over £51 million in total but there are still 700,000 people who have yet to claim their refund. Consumer repayments range from £1 to £100 with the average payment at £35 plus VAT and interest.
Local residents who were customers of npower in 2007, but have since left the supplier or moved house, are particularly likely to be missing out. Anyone who thinks they might be entitled to a refund should call npower’s helpline on 0800 975 7938 or visit npower’s website to find out if they can claim. Consumers can also find further information about the npower repayments at www.consumerfocus.org.uk or customerservices.npower.com.
Commenting, Greg Hands M.P. said: “It’s a great win for consumers that over 50 million pounds has already been returned.”
“I encourage all local npower customers with a payment letter at home to take it to the local post office now and get the cash they are owed.”
“Anyone who thinks they are entitled to a refund including former npower customers should call their helpline on 0800 975 7938 to see if they are eligible.”